a800 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the a800 platform. By registering, logging in, or using any service on a800, you are considered to have agreed to the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both apply to the management of your account.

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We collect various types of information to ensure a smooth and secure experience on the a800 platform. This information comes from two main sources: what you provide directly, and what is collected automatically while you use the platform.

The information you give us during registration and account management includes:

• Full name and date of birth
• Mobile number and email address
• Your current address in Bangladesh
• bKash, Nagad, or Rocket number (for transaction purposes)
• National ID or relevant document details for identity verification
• Your chosen username and password

The following information may be collected automatically while you use the platform:

• Device type, operating system, and browser details
• IP address and the time and date of connection
• Pages visited on the platform and session duration
• Betting and gaming activity history
• Deposit and withdrawal transaction records

a800 uses cookies and similar tracking technologies. These help improve your browsing experience, maintain your login state, and analyse platform performance. You can control cookies by changing your browser settings, though some services may become limited as a result.

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a800 uses your collected information for specific and limited purposes. Your information is used for the following:

• To create and manage your account and verify your identity
• To process deposits, withdrawals, and other financial transactions
• To correctly provide bonuses, promotions, and VIP benefits
• To provide customer support via 24/7 live chat and email
• To prevent fraud, money laundering, and other unlawful activities
• To maintain platform security and technical functionality
• To apply responsible gaming policies and ensure user protection
• To fulfil applicable legal obligations

Your information is never sold or transferred to third parties for marketing or advertising purposes.

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a800 treats the privacy of your personal information with the highest importance. However, there are specific situations where sharing information may be necessary.

We work with selected third-party service providers who assist a800 with payment processing, technical infrastructure, and fraud prevention. These partners receive only the information necessary to deliver their designated services and operate under strict confidentiality agreements.

Information may be disclosed to meet legal obligations in response to a court order or a lawful request from a relevant authority. Information may also be shared with relevant authorities to assist in investigations into fraud or money laundering.

Under no circumstances does a800 sell or rent your personal information to advertisers, data brokers, or any commercial third party.

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a800 applies industry-standard technical measures to keep your information secure.

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in encrypted form
• Firewall and access control systems are in place to prevent unauthorised access
• Regular security audits are conducted

Necessary information is retained while your account is active. Even after an account is closed, certain information may be kept in archive for a defined period as required for legal obligations, dispute resolution, and fraud prevention.

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As a user of a800, you have several rights over your own information.

You can log in to your account at any time to see what information is stored about you. Contact our support team to correct any inaccurate or outdated information.

You may request to close your a800 account at any time. Once the request is processed, your information will no longer be actively used, though portions required for legal reasons may remain in archive for a defined period.

You can choose to stop receiving promotional emails or messages. Simply inform our customer support team. However, important messages related to your account transactions and security will continue to be sent.

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The a800 platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration. If there is any reason to suspect that information from such a person has been collected, that account will be closed immediately and the relevant information deleted.

To learn more about responsible gaming, read our Responsible Gaming Guidelines. They cover age verification, self-restriction, and support information in detail.

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The a800 platform occasionally uses third-party services or technologies, such as payment processors and game providers. These services have their own privacy policies. a800 is not responsible for the data practices of these third parties. Your information is shared with these technology partners only to the extent necessary for service delivery.

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a800 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via a platform announcement and the updated date will be noted on this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.

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If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Log in to the platform and chat directly
• Email: [email protected]

After receiving your privacy complaint, it will be reviewed as quickly as possible and necessary action will be taken. To learn more about a800, visit our About Us page.