a800 Responsible Gaming — Keep Yourself and Your Family Safe
When gaming shifts from entertainment to a problem, taking the right steps becomes the most important thing. a800 believes every player should be aware of their own limits.
What Does Responsible Gaming Mean?
Betting and casino games are primarily a form of entertainment. But when they become a regular habit that causes financial or mental stress, they become a problem. a800 wants every user to play consciously, within their means, and with a clear head.
Responsible gaming means deciding in advance how much time and money you will spend, accepting losses, and never treating gaming as a source of income. The outcome of every game is entirely random, and no strategy or previous result determines a future outcome.
a800 actively provides tools and features that let you set your own gaming limits. You can find more details on how to use these tools on our FAQ page.
Set Your Own Limits
Use the self-control tools available on a800 to keep your gaming habits safe.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; increasing a limit takes time.
Session Time Limit
Set a maximum duration for each gaming session. When the time limit is reached, the session will end automatically and confirmation will be required before starting again.
Account Cooling-Off
If you want a short break, you can temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If the problem feels serious, choose a long-term self-exclusion — from 6 months up to permanent. Requests to open a new account during self-exclusion are also not accepted.
Activity Review
You can view your betting history, win/loss record, and total spending at any time. Reviewing your own activity regularly builds awareness.
Contact Support
For any limit setting or self-exclusion, contact a800's 24/7 live chat or email. Support is available in both Bengali and English.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, do not ignore them — seek help.
- Spending beyond your budget and continuing to play with borrowed money
- Placing larger bets after a loss to try to recover losses
- Hiding your gambling from family and friends
- Neglecting work, studies, or family responsibilities to keep playing
- Repeatedly failing to stop or reduce gambling
- Turning to gambling to escape financial pressure or mental stress
- Feeling restless or anxious when unable to gamble
Where to Get Help?
Asking for help is not weakness — it takes courage. Reach out through the sources below.
Support is available 24 hours a day, 7 days a week in Bengali and English. Discuss self-exclusion or limit setting — our team will assist you with complete confidentiality.
Open up to your family. Support from loved ones can be just as effective as professional advice. Honesty in relationships is the first step toward recovery.
Visit a psychologist or mental health specialist. In Bangladesh, the National Institute of Mental Health (NIMH) and various other public and private organisations offer counselling services.
Request Self-Exclusion
Fill in the form below. Our support team will process your request within 24 hours and confirm via live chat or email.
a800's Commitment
a800 is not just a gaming platform — it is an environment where the safety and wellbeing of every user is the highest priority. We believe that entertainment should never have a negative impact on anyone's life.
That is why we have made age verification, automatic limit-setting tools, and a round-the-clock support team an integral part of our platform. Our Privacy Policy details how well-protected your personal information and gaming activity are.
Alongside technical safeguards, we have specially trained our support team to handle problem gaming with sensitivity. Come to live chat with any concern or question — you will receive help, not judgement.
- Gaming is entertainment, not a source of income
- Always spend within your means
- Never place a bet on impulse
- There is no guarantee of winning — every outcome is random
- If you feel there is a problem, seek help right away
Your Rights
Every user on a800 is guaranteed these rights:
- The right to set your own deposit limit
- The right to pause or permanently close your account at any time
- The right to view your gaming history at any time
- The right to receive support in Bengali
- The right to full confidentiality of your personal information
- The right to reconsider self-exclusion if your situation improves
Questions and Answers About Responsible Gaming
Answers to commonly asked questions are given below.